I’ve recently talked about co-authoring Word, Excel and PowerPoint documents while in Microsoft Teams. But there’s a fourth Office 365 program that enables multiple workers to collaborate in real-time.

OneNote doesn’t have quite the same multi-user experience as the other three, but there *is* a notification area in the upper right that shows when another user is editing a OneNote notebook.

But that’s just one other user. I’ve recently read about a team of 24 teachers collaborating on a single OneNote notebook. But when the 25th person tried to enter the faction, the system balked. Nevertheless, a substantial team can come together on a single project in OneNote.

Like the other three collaborative apps, OneNote is an integral part of Microsoft Teams. For every channel in a Team, an instance of OneNote can reside under the Notes tab by clicking the “+” sign to the left and then adding OneNote (see above).

You’ve been able to co-author Word, Excel or PowerPoint documents for over a year now. But now you don’t even have to leave Microsoft Teams. When you share Office 365 files with your co-workers while in a Teams channel, it automatically enables co-authoring. And external guests invited to your Team session can also participate in the editing.

If your co-worker creates a bad edit and saves the document while you’re away, you can always rely upon Version History. Files that reside in your Teams document library under the Files tab have an ellipse menu (…) to the right that provides the option to ‘Open in SharePoint’. Once in the SharePoint library, your file will show another vertically aligned ellipse to its right. By clicking on it, the Version History item appears in the menu where you can choose any previous version of that file.

“Treat your password like your toothbrush. Don’t let anybody else use it, and get a new one every six months.”― Clifford Stoll

Forgotten passwords remain a pain point for everyone. Change it on your phone, then you need to change it on your computer. Don’t visit that site for a while – the password expires. Too many failed attempts and you’re locked out of your account.

A password manager program is an essential security measure in today’s world. Here are the top three:

Company URL Annual Fee
1Password https://1password.com/ $36
LastPass https://www.lastpass.com/ $24
RoboForm https://www.roboform.com/ $19.95

But be sure to have your phone on hand and ready to receive a text verification! Some sites require this every time.

PLEASE REVIEW your support experience with me. It remains my sincere mission to leave you extremely satisfied, so please let me know how I’m doing.

  •     Timeliness?
  •     Communication skills?
  •     Knowledge of the product?
  •     Value for your investment?
  •     Thorough?

Your input would be greatly appreciated. A link   is provided at the bottom of my web site pages.

LAST WEEK and the week before, I told you about toggling between Inbox (1), Calendar (2) and Contacts (3). Tasks (4) and Notes (5).

  •     While holding the Control key down, tap the Enter key to send an email
  •     On the Mac, use the Command key instead of Control

BONUS TIP: Drag and dop a message onto the Calendar icon to create a new appointment in either Windows or Mac.

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.” ― Rob Siltanen

Ingram Micro is big. They ranked 64th in the 2016 Fortune 500. So when their Executive Vice President, Paul Bay, made the following comment at their Ingram Micro One event in late November 2017, he spoke to major disruption in the IT industry:

  • “Industry analysts are predicting that only 30 percent of partners will have a viable business in the next three to five years.”

The reason: Most MSPs rely on legacy products to drive growth. Their primary focus is on the selling and servicing of servers, workstations and network equipment. And they’re hanging onto this concept for dear life.

Forbes published an article   last August 2017 entitled, “Electric: The Chat-Based IT Startup Using Slack To Solve Tech Issues Instantly”.  In the article they said,

  • “By 2020, nearly 80% of small businesses are projected to use cloud-based services.”

But here is where it gets interesting.

  • “[Electric’s bot] appears in a company’s Slack group as a team member that can be pinged for requests around the clock. Their automated technology can quickly identify the client, user, device and software being used. Within minutes, [Electric’s bot] makes a smart diagnosis, delivers a detailed guide to fixing the issue, or proceeds to implement the solution on behalf of the user.”

Microsoft Teams is experiencing an exponential adoption rate as it competes head-on with Slack. And an AI bot developed for Microsoft Teams is destined to surface, if it hasn’t already. Zendesk now supports integration with Microsoft Teams, so their AnswerBot   is likely to appear in some Teams chats. And Chatbots Magazine says in a December 2017 article  , “One of the areas within an enterprise ripe for disruption is the traditional IT Help Desk”.