About 15 years ago, I had another Managed Services Provider (MSP) practice in another state. Our primary offering was Small Business Server 2003. This might sound familiar to you if you were in business then because almost everybody got on that ‘SBS train’.

The server would provide email services, as well as it would act as the file server. It did a lot more, but these two were the most common uses. The client would buy hardware, software, and client-access licenses, and we would be hired as the MSP to maintain all of that on a proactive basis, including an on-premises backup system set up to back up the on-premises data.

All that has changed. The 2019 version of that on-premises server scenario is now a bundle of cloud-based services, mostly consisting of Office 365 or some other version of it, such as Microsoft 365 Business. The email services are still Microsoft Exchange, but the Exchange server sits in a data center somewhere. The company documents still sit on a server, but that also sits in the data center. Backup still happens, but it’s a cloud-based service.

Microsoft is still the big vendor that it was then, but they’ve turned the small business technology paradigm on its head. For example:

  • As mentioned, Exchange is still the king of email services. Just like in the old days, the server synchronizes your email from server to devices. Whatever is deleted on the server gets removed from your devices and vice versa. The same goes for contacts, calendar items and tasks within Outlook.
  • In some cases, you were provided a space on the server for personal documents – those that were ‘works in progress’ before sharing them to the company repository. Now we have OneDrive for Business as our personal document storage and SharePoint as the common library for published documents.
  • Identity and security services were another function of the on-premises solution in the form of Active Directory Domain Services (AD DS). Your password was verified on the local server, which determined your access to specified files or folders.
  • Now it’s Azure Active Directory (Azure AD) that authenticates your identity, but there’s a new kid on the block for data protection, and that is Azure Information Protection (AIP).
  • AIP secures your documents at the document level; each document is unique to its creator and abides by the way that it’s been classified or labeled. It doesn’t matter where your document is stored (OneDrive, SharePoint, DropBox, or thumb drive) because the permissions of the document travel with the document. Whenever there’s an attempt to open a document, it ‘calls home’ to find out who has the rights that have been specified. But ‘calling home’ now means the Azure AD server and the integrated AIP services, not a local AD server.
  • Backup still happens from one disk to another, but now those disks sit in separate data centers. And as much as Office 365 inherently backs itself up, there is purging that happens on a regular basis at Microsoft, so if the version of a document is needed from 11 months ago, then our third-party cloud-backup service can be there for restoration functionality from archives.

In most cases and depending upon your unique needs, we provide a bundle of monthly services that includes your Office 365 licensing, as well as the backup seats. Of course, there is 24/7 helpdesk available and we will manage your devices, too. But ongoing training is also part of the deal.

At Resolute IT, we are resolute – we are not just there for you in the times of emergency, but we are on your side and acting on your behalf to ensure that you’re leveraging your technology most effectively.

 

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please schedule a free 15-30 minute meeting to initiate a preliminary plan.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.

 

Complete Cloud Backup – $10 Per End-User Per Month ($100 Per Year)

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $120 Per End-User Per Month

  • All-inclusive and proactive IT services (per user per month):
    • 24/7 remote included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Microsoft 365 Business subscription included!
    • Complete Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.
    • Servers and network-attached devices not included.

Documents and Mailbox Migration – $250 Per End-User One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

 

Within the Outlook ribbon, there’s a big button that says Archive. If you select a message and click that button, the message will be sent to the Archive folder. This is a system folder and cannot be deleted, but it’s really just a folder under your primary Inbox, so this particular Archive still uses up your allotment of space on the mail server.

 

Depending on your Office 365 subscription plan, there are differing capacities for the primary mailbox. But all Office 365 plans that include Exchange Online (basic cloud-based email service) have another Archive location, which is essentially another mailbox, just tied to your own email account.

 

This other Archive location effectively doubles the size of your mailbox. For example, if you have Office 365 Business Premium, then you get 50 GB of storage space for your primary mailbox and 50 GB of storage space for your Online Archive or In-Place Archive – no one seems to agree on which is the most current or correct name. (In the Outlook for Mac email client, this online archive folder shows up as ‘Online Archive’. In Outlook for Windows, it shows up as ‘Online Archive – [email protected]’. In Outlook on the web, it shows up as ‘In-Place Archive – Your Name’.) Whatever you call it, its capacity is also 50 GB, however, it’s an ever-expanding capacity, automatically adjusting at 10 GB intervals, so it’s really an unlimited repository.

 

The way that you offload mail items to this ever-expanding online repository is by way of retention policies. You might have a policy that dictates all mail items under your Inbox older than 1 year will automatically be moved to the Online Archive. When all of these items arrive in the Online archive according to the policy, the sub-folder hierarchy reflects your primary Inbox and its folders. So if you have a folder called News under your Inbox, then a News folder will be created in the Online Archive along with the contents that are older than one year.

 

So similar to Inbox Rules, a Retention Policy is an automatic way to organize your email and take advantage of a vast storage space.

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Milford, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Fairfield, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Torrington, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Middletown, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Hamden, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

 

Microsoft Office 365 Tech Support, Migration & HelpDesk in Chelmsford, Massachusetts

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

 

Microsoft Office 365 Tech Support, Migration & HelpDesk in Newburyport, Massachusetts

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler