The top ten technology concerns for the SMB:

1.    Data

2.    Digital Transformation

3.    Cybersecurity

4.    Compliance

5.    Integration

6.    Cost

7.    Talent Scarcity

8.    Scalability

9.    Choice

10. Adoption


1.    Data: Management, Analysis, Utilization, & Storage

Where do I put it all? How? What is it doing for me? How do we find it? Do I have capacity to store it all?

OneDrive, SharePoint and Azure Storage are the three storage technologies from Microsoft that can respectively provide personal, team, and organizational data repositories. Power BI can provide greater insight into your data. And connect to a wealth of resources with Microsoft Graph. Use Microsoft Teams as a ‘filing system’ and Azure Information Protection to classify and then share documents without worry for where any company data might be stored or located.

2.    Digital Transformation: Paperless Office | Remote Workforce | Keeping Up with Moore’s Law | Recognizing the Value of New Technologies (IoT, AI, AR, VR)

Everything is happening online. Can I avoid it? How can I determine the best investment?

Scan your paper documents with OneDrive right from your mobile device. Leverage the power of the cloud to speed up processes. AI is built into Windows 10, Microsoft Teams, and every other Microsoft application. Add LTE or 5G redundancy to your current internet access. And include WiFi probes to diagnose network performance and receive alerts to significant events or intrusions.

3.    Cybersecurity: Reducing the Attack Surface | Recognizing the Human Element

Office 365 Advanced Threat Protection helps with Safe Links and Safe Attachments. Multifactor Authentication reduces the risk of infection by a whopping 99%. Windows Defender AV is now a world-class antivirus solution, competing with the rest for the top spot in recent reviews, and now coming the MacOS. The best solution is a holistic one – don’t break up your security defenses into disparate services, but instead use the entire synergistic Microsoft ecosystem of security tools with industry best practices.

4.    Compliance: Abiding by Laws and Regulations | No GDPR in the USA – Not Yet | Govt. and Industry Regs

If you engage in business with any other business under the mandate of GDPR, then your business must comply, as well. And it’s only a matter of time before GDPR (in some form) comes to the US. Already we have HIPAA and the Sarbanes-Oxley Act, so we must take measures to comply. If not, then the business can be fined heavily to the extent that it can possibly affect the longevity and integrity of the business.

5.    Integration: Will It Work with Existing Tech? | Connecting Widgets

The biggest mistake is to buy software the old-fashioned way – to supposedly ‘own it’. But these conventional and static versions of Office 2016/2019 do not keep current with continuous upgrades as they do with the Business and Pro Plus versions that come with Office 365 licenses. Keeping within a holistic ecosystem can avoid integration pitfalls. Use Intune and Windows AutoPilot Service to deploy new or existing devices to remote workers.

6.    Cost: Technology Is Not an Option | Average Tech Budget is 40 Percent

In today’s world, a business without technology is not in business. The average spending budget for SMB’s is 40% of overall operating costs. Using the cloud and subscription-based technologies such as Office/Microsoft365 reduce high capital expenses by leveraging lower monthly operating expenses instead.

7.    Talent Scarcity: Finding the Right Provider | Is Your IT Provider Skilled with the New Ways of the Modern Workplace?

This is a topic that confounds me. Too few of my peers are proficient with Office/Microsoft 365 as a single cohesive platform – most only see it as a perpetual expense for the MS Office software suite alone. But an IT provider must understand how to harmonize the entire Office/Microsoft 365 platform.

8.    Scalability: Ability to Grow Up or Down | Seasonal Peaks or Growing Pains

A CPA firm might need more resources during tax time and less afterward, or a new business might experience unexpected and exponential growth. Office/Microsoft 365 licenses can be added or removed, as needed.

9.    Choice: Which Tech to Choose? | So Many Vendors of Similar Tech

Again, it is my best recommendation to stay within the ecosystem of Office/Microsoft 365. In most cases, you will find an integrated solution that works with the rest of your Office applications. For example, build your own PowerApps application to enable your unique mobile force.

10. Adoption: Will My Employees Embrace New Ways? | If I Build It, Will They Come?

It’s got to be fun. It has to become part of your business culture. You can produce a thousand videos or online courses, but if they don’t watch them, then they don’t learn. There has to be a human element of enthusiasm when an engaged champion brings their excitement for apps such as Microsoft Teams to their peers. Who’s the next hero in your firm?

Due to our affiliation with Ingram Micro, a $6 Billion, global, Fortune 500 company based in California, we have over 700 engineers available to you when we can’t pick up the phone. During standard business hours and early evenings, Resolute IT will most likely answer your call, text, email or other method as frontline support for Office 365 helpdesk, but this 24/7 helpdesk acts as your second line of support.


In addition to immediate response after your purchase, this same affiliation provides us with access to a Microsoft pre-sales engineer – that is, direct connections to employees of Microsoft that are embedded within the Ingram Micro organization. In effect, this gives us direct access to the creator of the office productivity software and services that you purchase, which enhances the overall support experience that we already provide. Informed decisions are critical to any company’s success. 

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please schedule a free 15-30 minute meeting to initiate a preliminary plan.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.


Complete Cloud Backup – $10 Per End-User Per Month ($100 Per Year)

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $120 Per End-User Per Month

  • All-inclusive and proactive IT services (per user per month):
    • 24/7 remote included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Microsoft 365 Business subscription included!
    • Complete Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.
    • Servers and network-attached devices not included.

Documents and Mailbox Migration – $250 Per End-User One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.


Microsoft Office 365

  Remote HelpDesk

Consulting | Migration | Administration | Training | Planning | Security | Proactive Policies

Immediate (24/7) response and ongoing support from a certified and experienced technician with courtesy and respect. 

Exchange | SharePoint | OneDrive | Outlook | MS Teams | OneNote | Mobile

  • Expert A+ Certified Technician
  • Immediate Response
  • Diligent Care
  • Remote Support
  • Microsoft Certified Professional – Small Business Specialist



No contract required.

(727) 300-4940

Schedule Free 15-30 Minute Consult

Microsoft 365 Business

Remote HelpDesk

24/7 Support

Annual Plan

 Remote Projects

Whether a technical issue or simply need some one-on-one coaching, we are there for you.


Managed Services



Remote Backup

Enjoy the confidence that you have a technology partner and that there will be no surprises.

Office 365 Administration


User Accounts


User account modification, analytics, and security measures ensure a stable environment.

Migrate to Office 365

From Other Platforms

Data & Email

DNS & Domains

Expiring on-premise servers or old webmail accounts moved to cloud with expertise.



Fast Response

Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.



Certified Skills

Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification as a standard practice.



Proactive Support

Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.




Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.



Predictable Costs

No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.



Reduced Downtime

Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!


15-30 Minute Consult


Let’s talk about it. Free consultation. No obligation.

  • Current Situation
  • Business Objectives
  • Budget & ROI
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals


Professional Services


1-hour minimum for remote. No discounts.

  • Project Planning
  • Troubleshooting
  • Break/Fix Remediation
  • Infrastructure Updating
  • Recurring Payments
  • Annual Subscription


Monthly HelpDesk


One Month of Remote-Only Technical Support.

  • One User + All User’s Devices
  • Ongoing Training & Coaching
  • Five Support Incidents/Month
  • Office 365 Support & Admin
    Vendor Liaison & Consultation
  • 1 Hr Professional Services Req’d


Microsoft Office 365 HelpDesk

Migrate Your Email, Settings & Documents

Office 365 is our focus. Fast response is our modus operandi.

With expert technical skills in Microsoft Office 365 Groups, SharePoint, Outlook, Teams, and Exchange, we can help you with all Microsoft applications, installations, upgrades, domain transfer, account setup, and migration. Currently using Outlook on another service? We can get you transferred over without losing messages, contacts, calendars, rules, memorized Quick Parts, style settings, signatures, custom dictionaries, distribution groups, color categories, etc.

Free Consultation – Schedule Now

About Us

Almost 20 years in the industry shows our passion for technology. We had our start on Cape Cod in Massachusetts, so we had proximity to Boston for industry conferences and other business events, not to mention that our area accommodated affluent Beantown residents, many of whom were retired executives and good customers. But law firms were our best clients as they were both demanding and appreciative power-users. We cater to law firms still.

With backgrounds in building and real estate, our experience transferred to the technology service industry with structure and contracts as foundational components.

Our mission is the pursuit of excellence, while service remains our passion.

Microsoft Certified Professional and CompTIA A+ Certification

Scott Abbotts – Founder – Resolute IT

Ongoing Remote Support – Onsite Services Arranged As Needed (Minimum 4 Hours Pre-Paid)

Windows | Mac | iOS | Android




Professional Services

We offer a variety of professional IT services that help you to achieve your immediate business goals. Office 365 and other consulting services can be provided without a contract. Prices start at $30 for 15 minutes, but your initial 15 30-minute consult is free.

Proactive Plans

Our ongoing maintenance plans provide peace of mind. By eliminating the fear of surprise costs, you can focus on your business. These monthly plans are all-inclusive, so such items as Office 365 cloud-to-cloud backups and advanced threat protection are part of the plan. 

Ongoing Training

As much as we highly recommend online training from services like LinkedIn Learning, we act as your online professor for tutoring and quick studies regarding Office 365 subjects. We recognize that a well-trained employee establishes intrinsic value in the company.

No Obligation

Get 15-30 minutes of free consultation.

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Microsoft Office 365 Tech Guy

 Remote Cloud and IT Services

In most cases, your call, text or email will be answered or returned immediately.

Please use the contact form below for any general questions or requests.

We will respond in less than 24 hours.

Resolute IT – Parent Company

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(727) 300-4940


5726 126th Avenue North, Unit H15, Clearwater, FL 33760 (shipping only)

Newsletter: Office 365 Insights


 Remote HelpDesk 

Annual Remote Help Desk Services /user  < 5 users (limitations apply) 



Managed IT Services

Ongoing and proactive IT support. All-inclusive service per user per month. Unlimited Remote + Cloud Backup + Microsoft 365 Business.



No Contract – Help ASAP!

Pre-purchase consulting time at $120 per hour. (4-Hr Minimum OnSite)



No Obligation

Book an appointment at your convenience to chat about your situation.