This is something that has happened to me both in Mac and in Windows versions of MS Office. I try to open a file and then dialog boxes show an authentication process in progress, but the authentication process eventually fails after several repetitions.

In both cases, this is caused by corrupt login credentials stored in your operating system. In Windows, these credentials are held in the Windows Credential Manager. In Mac OS, these credentials are held in the Keychain Access app.

The cure for this is to simply delete your old credentials. As a best practice, I usually delete every credential that relates to Microsoft, Office, or any of the related services, such as Exchange, OneDrive, etc.

The Windows Credential Manager is found by going to All Control Panel Items > Credential Manager. The Keychain Access app is within the Applications section; go to Finder > Applications > Utilities > KeyChain Access.

Of course, the caveat here is that you are now going to have to log in to your applications as if for the first time, so you must be prepared with proper passwords and perhaps other means of authentication, like app passwords or multifactor authentication prompts.

Maladies such as this are a fact of life – corruption happens.

Now if this were a corruption of a file itself, then what? If it happened recently, then you can always go to OneDrive online and find a previous version to restore. But if you need to restore a corrupt file to a good-working version over a month old or after 500 versions, then I hope you have a backup system in place. That said, you *can* set your data to be governed by a retention policy and thereby held without deletion indefinitely, however, finding and restoring such data can be daunting. This is why we include cloud backup with single-click restore as part of an all-inclusive bundle of products and services when quoting an IT management arrangement for your company.

If we have communicated and agreed upon the best Office 365 services plan for you going forward and the option is available below, then please choose the respective PURCHASE button. Otherwise, a customized invoice will be sent to you as it’s considered appropriate for the given scope of services to be provided. If we haven’t spoken yet, then please schedule a free 15-30 minute meeting to initiate a preliminary plan.

Professional Services – $120 Per Hour Pre-Paid

  • Hourly Remediation and Professional Consulting Services:
    • Per request and approved proposal.
    • Minimum one hour required to initiate Monthly HelpDesk.
    • Same rate for remote and onsite.
      • Minimum 1 hour for remote control.
      • Minimum 4 hours for on-site visit.

 

Complete Cloud Backup – $10 Per End-User Per Month ($100 Per Year)

  • One User License:
    • 1 year of cloud-to-cloud, unlimited backup with lightning-fast search and one-click restore of Office 365 data:
      • SharePoint, OneDrive, Exchange, Office 365 Groups, and Microsoft Teams.
        • Microsoft Teams conversations, calendar, files, and notebook.
    • Six daily snapshots.

Managed IT Services – $120 Per End-User Per Month

  • All-inclusive and proactive IT services (per user per month):
    • 24/7 remote included.
    • Vendor liaison and purchasing agent roles.
    • Network documentation.
    • Network health reporting.
    • Customer support ticketing portal and knowledge base.
    • Security hardening with best practices.
    • Microsoft 365 Business subscription included!
    • Complete Cloud Backup included.
    • One license for one user and *all* of their devices to enjoy on-demand support throughout the year.
    • Unlimited support incidents (tickets) per month.
    • Covers Windows 10 Pro, MacOS, iOS, Android, all Office 365 plans (software and services), and cloud-to-cloud backup offered by RIT.
    • Support of Line of Business (LOB) applications included.
      • Must have current maintenance or service plan
      • Must have proper & complete licensing for every user
    • Infrastructure ramp-up project required prior to start of agreement.
      • Computers and servers fully updated and running optimally
      • Printers under service plan
      • Mobile devices (phones and tablets) updated to recent model and current OS
        • Only iOS and Android
      • Internet service(s)
        • Two for failover and load-balancing
      • Local Area Network (wired and secured wireless)
        • Gigabit certification
        • Clean and orderly communications closet
        • Separate guest WiFi network
      • Billed as an hourly project under Professional Services
    • Ongoing training & coaching.
    • Servers and network-attached devices not included.

Documents and Mailbox Migration – $250 Per End-User One-Time Fee

  • One Seat – covers all of the following:
    • Automatically discover email environment and configure a migration plan that’s right for you.
    • Identify the impact of migrating your file server to SharePoint Online with Office 365.
    • Perform identity mapping by scanning SharePoint, Active Directory, and Azure Active Directory.
    • Monitor progress and output files into the Logs directory showing the summary and more detailed insights into the scenarios that could be impacted by migration.
    • Data automatically synced before, during and after migration cutover.
    • Full fidelity sync technology ensures no data loss on final data sync post-cutover.
    • Account provisioning and DNS updates take place during Migration Sync.
    • Desktop readiness and remediation:
      • Outlook configured to work with Office 365.
      • Local data moved as required.
      • User’s previous Outlook experience recreated as closely as possible post-migration.
    • Seat defined:
      • For billing purposes, any migrating top-level Public Folder or Mailbox (Individual, Shared, or Resource Room/Equipment) is considered a seat.

 

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Milford, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Fairfield, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Torrington, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Middletown, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

ham

Microsoft Office 365 Tech Support, Migration & HelpDesk in Hamden, Connecticut

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

 

Microsoft Office 365 Tech Support, Migration & HelpDesk in Chelmsford, Massachusetts

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

 

Microsoft Office 365 Tech Support, Migration & HelpDesk in Newburyport, Massachusetts

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler

 

Microsoft Office 365 Tech Support, Migration & HelpDesk in Haverhill, Massachusetts

OneNote | Exchange | SharePoint | OneDrive | Outlook | Teams | Mobile


Moving your email and/or data to Office 365? We can help.

 

No contract required.

 

Just sign up using the Get Started button below to schedule your Free 15-minute consult.

Get StARTED

Remote HelpDesk


24/7 Support


Annual Plan


 Remote Projects

Managed Services


Monitoring


Management


Remote Backup

Office 365 Administration


Licensing


User Accounts


Planning

Migrate to Office 365


From Other Platforms


Data & Email


DNS & Domains

 

Fast Response


Time is of the essence. Get your issue resolved immediately by phone and remote control with 24/7 assistance on demand. Click the Schedule button.

SCHEDULE

 

Certified Skills


Microsoft Certified Professional and CompTIA A+ certifications ensure industry competence. Ongoing certification attained through LinkedIn.

READ MORE

 

Proactive Support


Using remote and automated tools, it’s our earnest goal to keep your systems up and running. Managed services is a win-win and in everyone’s best interest.

READ MORE

 

Security


Encryption included. Ensure data privacy, compliance, and cybersecurity with Exchange Online Protection and Advanced Threat Protection.

READ MORE

 

Predictable Costs


No surprises. Not for you and not for us. You can budget your technology expenditures so that you can shrink or grow in a scalable manner.

READ MORE

 

Reduced Downtime


Productivity is key to the success of your business. Business downtime can cost your company as much as $5,000 per minute!

READ MORE

15-Minute Consult


$0

Let’s talk about it.


  • Current Situation
  • Business Objective
  • Budget
  • Realistic Expectations
  • Short-Term Goals
  • Long-Term Goals

Learn More

One Hour


$120

See packages for discounts.


  • Project Planning
  • Troubleshooting
  • Remote Control
  • Initial Backup
  • Ongoing Payments
  • Annual Subscription

Learn More

One Mailbox


$200

A single mailbox migrated from your existing service.


  • Initial Backup
  • New Accounts Creations
  • Domain Transfer | DNS
  • Software Installation
  • Data Transfer
  • Settings and Profile Restoration

Learn More

“I had a great experience with Resolute IT! They got the job done in a timely manner and were careful to follow up to make sure everything was good.”

 

– G. Kandler